Shipping Policy

Customer Service

Phone:1-888-2GO-HIKE
(1-888-246-4453)

Email Us: sales@udans.com



Shipping Fees:

Order TotalStandard Shipping2nd DayNext Day

over $49

FREE$25.95$42.95

$49 or less

flat rate $6.95$25.95$42.95

*Orders must be placed before noon to be guaranteed 2-day or next-day delivery.

**For your security, we may choose to require delivery signature confirmation** If you have any questions or concerns, please contact us at 888-246-4453 or by emailing sales@udans.com

Standard Shipping - 5 to 7 business days

-Free shipping on orders over $49

-Shipping timeframe may be longer outside of the lower 48 states (Contiguous US)

-Uncle Dan's reserves the right to choose the most efficient shipping method. Most commonly used carriers/methods are USPS Priority Mail and UPS Standard Ground

-Tracking information included in order fulfillment confirmation email

-Business days do not include weekends or holidays


Second Day - Delivery in 2 business days

-Guaranteed delivery in 2 days ONLY on orders placed before noon, Central Standard Time

-Business days do not include weekends or holidays

-Shipped through UPS


Next Day - Delivery in 1 business day

-Guaranteed delivery in 1 business day ONLY on orders placed before noon, Central Standard Time

-Business days do not include weekends or holidays

-Shipped through UPS

-NOTE: This service may not be availalble for certain addresses and select items like fuel and oversized items like luggage.


Other Shipping Information

-Uncle Dan's does not ship to U.S. territories or internationally

-We DO ship to APO/FPO addresses via United States Postal Service, though we may need to contact you prior to shipping.  There may be some restrictions

-Kayaks and SUPs are only available with Kayak/SUP shipping, which is a $250 fee. We will calculate the specific shipping fee once the order is placed and if it is less than $250, we will modify the fee on your order based on the actual cost.

-Other oversized or overweight packages might have additional charges. Uncle Dan's will notify you, prior to processing, of any additional surcharge and for your approval.  The charge will be added at the time of processing your purchase.  Your order will not be shipped until we receive your approval

-Delivery may be impacted by weather delays/acts of nature and/or any other unforeseen, uncontrollable circumstances. Uncle Dan's is not responsible for any shipping delays due to weather or other interruptions in delivery service

-Uncle Dan's is not responsible for stolen or missing packages that have a clear proof of delivery, however, we take each situation on a case by case basis and will do our best to help you in whatever way we can!

-Business days do not include weekends or holidays


Notifications and Tracking

-Uncle Dan's will send a confirmation e-mail shipment notification to inform you when your order has been shipped (fulfilled)

-A tracking number or link will be included in your confirmation email


Pick-Up In Store!

-If you live near an Uncle Dan's location and wish to pick up your order, please select "Pick-Up in Store" as your shipping method

-Uncle Dan's will send a confirmation email when your order has been processed (fulfilled) and is ready to be picked up at the store