Customer Service

Phone:1-888-2GO-HIKE
(1-888-246-4453)

Email Us: sales@udans.com

PLEASE NOTE: Due to high volume of orders, shipping may be delayed for orders placed between Thursday, March 21 and Sunday, March 24. We are working to catch up on these orders and you will receive email confirmation for shipping updates when we have them.


Shipping Policy

Shipping Fees:

Order TotalStandard Shipping2nd DayNext Day

over $49

FREE$25.95$42.95

$49 or less

flat rate $6.95$25.95$42.95

*Orders must be placed before noon to be guaranteed 2-day or next-day delivery.

**For your security, we may choose to require delivery signature confirmation** If you have any questions or concerns, please contact us at 888-246-4453 or by emailing sales@udans.com

Standard Shipping - 5 to 7 business days

-Free shipping on orders over $49

-Shipping timeframe may be longer outside of the lower 48 states (Contiguous US)

-Uncle Dan's reserves the right to choose the most efficient shipping method. Most commonly used carriers are USPS and Fedex

-Tracking information included in order fulfillment confirmation email

-Business days do not include weekends or holidays


Second Day - Delivery in 2 business days

-Orders placed before 12pm CST Monday-Friday are guaranteed to ship the same day with delivery within two business days.

-Orders placed over the weekend or on holidays will ship the next available business day.


Next Day - Delivery in 1 business day

-Orders placed before 12pm CST Monday-Friday are guaranteed to ship the same day with delivery the next business day.

-Orders placed over the weekend or on holidays will ship the next available business day.

-Shipped through Fedex

-NOTE: This service may not be available for certain addresses and select items like fuel and oversized items like luggage or boats.


Other Shipping Information

-Uncle Dan's does not ship to U.S. territories or internationally

-We DO ship to APO/FPO addresses via United States Postal Service, though we may need to contact you prior to shipping.  There may be some restrictions

-Kayaks and SUPs are only available with Kayak/SUP shipping, which is a $250 fee. We will calculate the specific shipping fee once the order is placed and if it is less than $250, we will modify the fee on your order based on the actual cost.

-Other oversized or overweight packages might have additional charges. Uncle Dan's will notify you, prior to processing, of any additional surcharge and for your approval.  The charge will be added at the time of processing your purchase.  Your order will not be shipped until we receive your approval

-Delivery may be impacted by weather delays/acts of nature and/or any other unforeseen, uncontrollable circumstances. Uncle Dan's is not responsible for any shipping delays due to weather or other interruptions in delivery service

-Uncle Dan's is not responsible for stolen or missing packages that have a clear proof of delivery, however, we take each situation on a case by case basis and will do our best to help you in whatever way we can!

-Business days do not include weekends or holidays


Notifications and Tracking

-Uncle Dan's will send a confirmation e-mail shipment notification to inform you when your order has been shipped (fulfilled)

-A tracking number or link will be included in your confirmation email


Pick-Up In Store!

-If you live near an Uncle Dan's location and wish to pick up your order, please select "Pick-Up in Store" as your shipping method

-Uncle Dan's will send a confirmation email when your order has been processed (fulfilled) and is ready to be picked up at the store