Customer Service

Phone:1-888-2GO-HIKE
(1-888-246-4453)

Email Us: sales@udans.com

Return Policy

Thank you for shopping with Uncle Dan's. We are committed to selling premium products of excellent quality. However, if for any reason you are not completely satisfied with your online purchase, simply follow our guidelines below for a full refund:

  • It is accompanied by the original receipt
  • It is in new, unused, unworn, unaltered condition - no smoke odors or stains
  • The original packaging and tags are still attached
  • It is postmarked within 30 days of delivery

Online sale merchandise can be returned as long as the package is postmarked within 15 days of delivery, unless otherwise stated, in the same condition as stated above, for a full refund. **Sale merchandise purchased in one of our store locations is final sale.

Mailing Your Return:

Fill out the bottom portion of the packing slip you received with your package explaining your reason for return and which items are being returned. If you have lost this packing slip, please fill out and include our Return Order Form in the package you ship back to us so we can refund your order.

Online order returns can be shipped to:

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Uncle Dan's

Attn: Returns

9101 N. Terminal Ave.

Skokie IL 60077

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All shipment costs for returns are at the responsibility of the customer. If there was a mistake on our part, please contact us for a prepaid return shipping label.

We recommend that you ship your package with a company that provides tracking and insurance. Uncle Dan's is not responsible for packages lost during return shipment if proof of tracking is not available.


Refund Policy:

Once your return is processed, you will receive a refund for the original purchase price less any shipping charges, which will be refunded to the original method of payment.

You can expect your refund or exchange within two weeks from the time we receive your return. For credit card orders, please allow one or two statements for your credit to appear.

During busy seasons, we will do our best to process your refund as quickly as possible.

Uncle Dan's refund policy does not cover ordinary wear and tear or damage caused by improper use or accidents. If you have received a product that is not functioning or breaks within the warranty period, please contact the manufacturer. If you prefer, we will assist in contacting the manufacturer if the product is still under warranty. Please send e-mails to: sales@udans.com


Price Adjustments

Items occasionally go on sale. If your item goes on sale or is further marked down within 5 days of your original purchase, we will honor a price adjustment, which will be refunded to your original method of payment.


Exchanges

You can return or exchange purchases from Uncle Dan's by mail or at any of our retail locations, regardless of whether you made your purchase online or in an Uncle Dan's store. Exchanges can be made at any of our store locations if accompanied by the original tags and receipt and the item is in new, unused/unworn condition.

Merchandise can be exchanged by mail using one of the following options:


Warranty/Guarantees:

We won't be 100% enthusiastic about your purchase until you are. We know if we don't take care of you someone else will. At any time, let us know what we need to do to earn your confidence and loyalty. Please allow us to exceed your expectations of what an outdoor store can be. Returns, exchanges, refunds, and warranties will be handled cheerfully and quickly. Defective products will be repaired or replaced at manufacturers' discretion under the terms specified by factory warranty or guarantee, which ever may be the case. Please inspect the condition of your purchase at time of delivery. Report all damage claims within 48 hours.

If your product becomes lost during shipping or if you have any questions about the above, following, or any policies, or would like clarification, please call us at 1-888-246-4453 or e-mail us at: sales@udans.com

We will help you in any way we can!